Delivery

 

Delivery costs

We offer free delivery on orders over € 25. For orders under this amount, delivery will incur a charge of € 3.50.

Delivery area

For the time being, delivery is only available within Germany.

Delivery time

Delivery within Germany generally takes 1–3 working days. In rare cases, delivery can take up to 3 working days.

Tracking

We ship via DHL. You will receive a tracking link with your delivery confirmation email, which will allow you to check the status of your order online at any time. Should you have any questions, please feel free to contact our customer service team (service@cosnova.eu).

Returns

We hope that you will be fully satisfied with your products. If you should, however, wish to return them, please use the returns label that you can create and print via your account.

Login to your account and select under “Order History" the order, which you want to return. Click then on “order return”, select the products you wish to return and fill out the reason for your return. Then simply print out your returns label.

In case of troubles regarding requesting the returns label or if you do not have a customer account, please contact our customer service team (service@cosnova.eu) and they will be happy to provide you a returns label via email. However, the returns label is not needed to exercise the right of withdrawal and the bearing of return costs. Products can be returned within the statutory withdrawal period of 14 days.