Withdrawal

 

How do I return a product?

We hope that you will be fully satisfied with your products. If you should, however, wish to return them, please use the returns label that you can create and print via your account.

Login to your account and select under “Order History" the order, which you want to return. Click then on “order return”, select the products you wish to return and fill out the reason for your return. Then simply print out your returns label.

In case of troubles regarding requesting the returns label or if you do not have a customer account, please contact our customer service team (service@cosnova.eu) and they will be happy to provide you a returns label via email. However, the returns label is not needed to exercise the right of withdrawal and the bearing of return costs. Products can be returned within the statutory withdrawal period of 14 days.


 

How much time do I have to return a product?

You can return a product within the statutory withdrawal period of 14 days.


 

When will I receive my refund?

The refund process can take up to 14 days. Please note that we cannot inform you once your returned product has reached our warehouse for technical reasons. If you have still not received your refund after 14 days, please do not hesitate to contact our customer service team.

 

 

Withdrawal

The following instruction on withdrawal applies if you order only one or several products from Cosnova GmbH in the context of a purchase agreement, which are delivered to you together:


INSTRUCTIONS ON WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

To exercise the right of withdrawal, you must inform us (cosnova GmbH, Am Limespark 2, 65843 Sulzbach, Email: service@cosnova.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us or,

cosnova GmbH
c/o Ingram Micro CFS E-Business GmbH
Kölner Str. 10
48163 Münster

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 


END OF INSTRUCTION ON WITHDRAWAL

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To
cosnova GmbH
Am Limespark 2
65843 Sulzbach

Email: service@cosnova.eu 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*):

.......................................................................

Name of consumer(s):

.......................................................................

Address of consumer(s):

.......................................................................

 

.......................................................................

Signature of consumer(s) (only if this form is notified on paper):

.......................................................................

Date:

.......................................................................

 















___________
(*) Delete as appropriate.

The following instruction on withdrawal applies if you have ordered several products from cosnova GmbH in the context of one uniform order, which are delivered to you separately:


INTRODUCTIONS ON WITHDRAWAL

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. 

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right of withdrawal, you must inform us (cosnova GmbH, Am Limespark 2, 65843 Sulzbach, Email: service@cosnova.eu) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 

You shall send back the goods or hand them over to us or

cosnova GmbH
c/o c/o Ingram Micro CFS E-Business GmbH
Kölner Str. 10
48163 Münster

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. 

END OF INSTRUCTION ON WITHDRAWAL

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

- To
cosnova GmbH
Am Limespark 2
65843 Sulzbach
Email: service@cosnova.eu 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*):

.......................................................................

Name of consumer(s):

.......................................................................

Address of consumer(s):

.......................................................................

 

.......................................................................

Signature of consumer(s) (only if this form is notified on paper):

.......................................................................

Date:

.......................................................................

















___________
(*) Delete as appropriate.


Information regarding the right of withdrawal

The right of withdrawal is excluded in case of agreements pertaining to the delivery of sealed products which are not suitable for return due to health protection reasons or hygiene, if their seal has been removed after delivery.

For the remainder, the statutory exceptions according to § 312 g (2) BGB (German Civil Code) apply.

For the simplification and acceleration of the processing of returns, we request that you use the returns form, which, if you have registered and opened an account prior placing your order, is accessible under “my account” in the online shop, or else shall be sent to you via email from our customer service (service@cosnova.eu) upon enquiry. However, the utilisation of the returns form is not a prerequisite for the execution of your right of withdrawal and the assumption of the return costs by Cosnova.

If you have registered prior placing your order, you may log-in to “my account” in the online shop and declare your withdrawal with a mouse click. If you make use of this possibility, we shall, without undue delay, confirm receipt of such declaration of withdrawal via e-mail.